Refund & Cancellation Policy

1. Order Cancellation

You may cancel your order free of charge at any time before it is dispatched from our warehouse. Once shipped, cancellations are not possible and returns apply instead.

To cancel, please email us at support@onepromise.in with your order ID. Cancellations will be acknowledged within one business day.

2. Returns & Refunds

We accept returns within 7 days of delivery for any of the following reasons:

• Product received is damaged, defective or has a quality issue.
• Wrong product or incorrect quantity delivered.
• Packaging seal is broken or product has been tampered with.
• Item has clearly passed its stated best-before date at the time of delivery.

Returned products must be unused, in their original sealed packaging and accompanied by proof of purchase. Perishable or opened food items cannot be returned unless they were damaged or wrong at the time of delivery.

3. How to Initiate a Return

Email support@onepromise.in within 7 days of delivery. Please include:

1. Your order ID
2. A brief description of the issue
3. 2–3 clear photos of the product and packaging

Our team will review the request and, if approved, arrange a reverse pickup or provide a self-return address. Refund is processed after the returned item reaches us and passes quality inspection.

4. Refund Method & Timelines

Approved refunds are credited back to the original payment method (card, UPI, wallet or net banking) used at checkout.

Processing typically takes 2–5 business days from receipt and inspection of the returned product. Bank/payment gateway settlement may take additional time depending on your provider. Cash on Delivery refunds, if applicable, are issued via UPI or bank transfer to your registered details.

5. Shipping Charges

In case of wrong, damaged or defective items delivered by us, One Promise bears the cost of return shipping and reverse pickup. For change-of-mind returns (where permitted), original shipping charges are non-refundable and return shipping costs may apply.

6. Exclusions

Refunds or returns will not be accepted for:

• Products received and used, opened or partially consumed (unless defective at delivery).
• Damage caused by misuse, improper storage or neglect after delivery.
• Requests made after 7 days from the date of delivery.
• Any products specifically marked non-returnable at the time of purchase.

7. Failed or Declined Payments

If your payment is declined or fails but an amount has been debited from your account, the deducted amount is usually auto-refunded by your payment provider within 5–10 business days. If not, please email support@onepromise.in with your transaction details and we will assist.

8. Policy Changes

This policy may be updated from time to time. The version displayed on this page with the updated date is the effective policy at the time of your order.

9. Contact

For any return, cancellation or refund request, please visit Contact Us or write to support@onepromise.in.